Forum Discussion
When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Who is your ISP?
I found Screen share through TEAMS desktop client not working - Microsoft Community pointing to ISP rather than software or hardware config
- My ISP is Dodo but this doesnt make sense as when I use teams via web it works but using app, it doesnt. This having same ISP 🙂
- Ditto my ISP is Dodo. If I share using the WebApp it works fine.
JulieKeena my ISP also DODO and having same issue
