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When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Hi ThereseSolimeno,
I have tried the first 2 options but not the third one. Will try that.
In meanwhile, I found that when I use teams via web browser there are no issues and works fine. So, the issues is more likely with the installed app.
Thanks and Regards,
Viren
Yes that often happens. The tech support team is trained to ask whether the issue shows up on the web as well as the app.
- One question, I remember checking on the 1st link you provided before and it says that login to "Admin Centre". When I tried that link, it says that I do not have access....
How can I get further on that solution?
https://admin.teams.microsoft.com/users/c80d77f0-5b15-4bf0-bc8a-63dbeeb703bc/policy
Tx,
Viren- Are you the administrator for your company?
- No.