Forum Discussion
What constitutes as 'Unknown' in Call Queue Call Result in Call Queue Analytics from teams.
Hi all, I'm using the AA/CQD historical reports in Power BI and in the data for some Call Queue actions i'm receiving Unknown / Other. We have confirmed that one of our agents was fo...
We are seeing the same issue. We route our calls through an older PBX system that handles advanced time flows and can see the calls there. The fCallQueueAnalytics query is showing the correct calls and durations that match our PBX, but almost half of the calls have the "unknown" in the "Call Queue Call Result Legend" column.
