What constitutes as 'Unknown' in Call Queue Call Result in Call Queue Analytics from teams.
Hi all, I'm using the AA/CQD historical reports in Power BI and in the data for some Call Queue actions i'm receiving Unknown / Other. We have confirmed that one of our agents was forwarded / answered this call specifically in the time-frame (there was only one item in this time-frame so it was easy to drill down.) In the dimensions posted here (https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports) the 'other' and 'unknown' are pretty vague. see: 'An unknown condition has occurred'. I'm just curious if there's any way to find out why this went to unknown even though it was answered by an agent. (The call doesn't exist under the agents timeline either.) or if I'm at the behest of what data I am returned. Thanks!
