What constitutes as 'Unknown' in Call Queue Call Result in Call Queue Analytics from teams.
Hi all, I'm using the AA/CQD historical reports in Power BI and in the data for some Call Queue actions i'm receiving Unknown / Other. We have confirmed that one of our agents was forwarded / answered this call specifically in the time-frame (there was only one item in this time-frame so it was easy to drill down.) In the dimensions posted here (https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports) the 'other' and 'unknown' are pretty vague. see: 'An unknown condition has occurred'. I'm just curious if there's any way to find out why this went to unknown even though it was answered by an agent. (The call doesn't exist under the agents timeline either.) or if I'm at the behest of what data I am returned. Thanks!
Storing persistent data associated to Teams user
I am developing a Teams Tab App where the user needs to authenticate using an external API which sends back a token. As the tab is reloaded everytime it is exited and entered again, the user would need to authenticate again. I would like to store this token somewhere. localStorage is an option, but it would be even better if I could store this token in some kind of storage associated to the Teams user using the app, so, for example, it does not need to relogin when switching from Team in web to Team standalone app. For this, and for other use cases, I would like to know whether it is possible to store data associated to the Teams account that is using the app, so it can be later retrieved (something like a localStorage but associated to the account). I have already had a look at this thread https://techcommunity.microsoft.com/t5/teams-developer/is-there-a-way-to-store-retrieve-persistent-data-in-teams-tab/m-p/1544749#M1549 but I don't see how getContext (as the answer says) can help me with my task. An explanation on this if it's possible will also help. Thank you
