Forum Discussion
What constitutes as 'Unknown' in Call Queue Call Result in Call Queue Analytics from teams.
Hi all, I'm using the AA/CQD historical reports in Power BI and in the data for some Call Queue actions i'm receiving Unknown / Other. We have confirmed that one of our agents was fo...
I would also like to know the answer to this. A majority of our call queue results end up in this status and also coincides with IsAbandoned being 'true'.
