Forum Discussion

Copper Contributor

Dec 18, 2020

Solved

Weird error - camera showing black and white

Hi, I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me ...

webcam

scurry126
Jan 07, 2021
scurry126 Wanted to give an update on my findings.

I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.

I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.

So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.

bendobbo

Copper Contributor

Jan 21, 2021

Ibby85

A patch fix has been released with an Nvidia driver fix:

https://nvidia.custhelp.com/app/answers/detail/a_id/5152

sadhour

Copper Contributor

Jan 21, 2021

bendobbo

It says Zoom...are we sure this works for MS teams? I'm happy to download but worried this problem will show up again on an important work call

bendobbo
Copper Contributor
Jan 22, 2021
sadhour Teams now works fine 🙂 Just download and install the Nvidia Driver I linked and all good!
- sadhour
  Copper Contributor
  Jan 22, 2021
  bendobbo Okay I have the 461.33 hotfix driver! Still weirded it out that GeForce thinks the release date is 12/2/2020 and that this is the "latest" driver. I can still download the next update when it's pushed out you think? Sorry for being such a novice
  - spacedyemeerkat
    Copper Contributor
    Jan 23, 2021
    sadhour Yes, you certainly can
bendobbo
Copper Contributor
Jan 21, 2021
Well I’ll give it a try tomorrow and let u know