Forum Discussion
Ibby85
Dec 18, 2020Copper Contributor
Weird error - camera showing black and white
Hi, I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me ...
- Jan 07, 2021
scurry126 Wanted to give an update on my findings.
I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.
I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.
So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.
acraigl
Jan 11, 2021Copper Contributor
I've had this issue for weeks now. I've only found one other individual in my organization with this problem and strangely, we both have the nVidia GTX 1070. He has a Logitech Brio, while I have the C922 webcam. I reverted to driver version 457.51 today and I went a whole 30 minutes (the entire meeting) without having my video loose color, so this may in fact be the temporary workaround for me.
My coworker independently stated he read that uninstalling and reinstalling teams fixed the issue, so he tried it and it worked for him too. We're going to stay in touch over the next few days to see if either of these address it permanently.
acraigl
Jan 12, 2021Copper Contributor
In response to my message above, both my coworker and I reported success with eliminating the black and white video in teams. He with uninstalling Teams, rebooting and reinstalling; me with revering back to the 457.51 version of the nVidia driver. My preference would be to use newer drivers. I uninstalled Teams, installed the latest nVidia drivers and rebooted. Then I reinstalled Teams. I've gone 2 meetings so far without any reported issues from the audience. When it was happening, it would occur consistently within 5 minutes, so I think I'm good, but I'll declare success after a full day or two under my belt.
Hope this is helpful!
- CradminJan 13, 2021Copper Contributor
Ditto. Razer Kiyo and RTX3080
I've been experiencing this since the Cyberpunk gameready driver dropped. I've come across other people in my org and suppliers with the same issue, all on Nvidia cards.
Uninstalling and reinstalling Teams doesn't resolve this in the long term sadly (source: have done this myself and thought it was solved). It'll be back, it's just intermittent. The only fix appears to be the driver rollback.
Bring on the patch NVIDIA!