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Ibby85's avatar
Ibby85
Copper Contributor
Dec 18, 2020
Solved

Weird error - camera showing black and white

Hi,   I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me ...
webcam
  • scurry126's avatar
    scurry126
    Jan 07, 2021

    scurry126 Wanted to give an update on my findings.

     

    I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.

     

    I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.

     

    So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.

JasonWynn's avatar
JasonWynn
MVP
Jan 11, 2021

Hello Ibby85, did you have any further update?  Have your video drivers fixed the issue?  Have you tried another camera to see if it's having the issue elsewhere?  Tried putting the camera in a different PC and another camera in the same PC?  It's strange to have other applications working fine but Teams not and it seems to be down to video driver.  Have you seen what your video looks like on other attendee's video?  Does this seem to be working okay? 

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