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Ibby85's avatar
Ibby85
Copper Contributor
Dec 18, 2020
Solved

Weird error - camera showing black and white

Hi,   I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me ...
webcam
  • scurry126's avatar
    scurry126
    Jan 07, 2021

    scurry126 Wanted to give an update on my findings.

     

    I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.

     

    I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.

     

    So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.

Angelos1995's avatar
Angelos1995
Copper Contributor
Jan 05, 2021

SOLUTION FOUND

I went in BIOS and I enabled Intel UHD Integrated Graphics which sorted the issue.

 

It seems like it is a bug or incopatibility between Nvidia and MS Teams.

 

Please let me know if this worked for you.

 

 

 

 

 

Angelos1995 

Kzwanenburg's avatar
Kzwanenburg
Copper Contributor
Jan 05, 2021

I would have loved this to be the solution for me... Unfortunately my BIOS doesnt have an Intel UHD Integrated Graphics possibility 😞

 

For me too, the issue only seems to be with Nvidia drivers and Teams.

 

My system: ASRock Fatal1ty H370 Performance - Logitech Webcam C505e & Microsoft Lifecam - Nvidia GeForce RTX 2060 (driver version: 27.21.14.6089)

 

Angelos1995 

  • GHoZT81nl's avatar
    GHoZT81nl
    Copper Contributor
    Jan 05, 2021

    Uninstalling NVidia Graphics Driver version 460.89 and reinstalling the version that came with my device (327.X) fixed the issue for me (NVidia Quadro K4000).

    • PedroOliveira's avatar
      PedroOliveira
      Copper Contributor
      Jan 05, 2021

      Has anyone tried to turn off the "In-Game Overlay" feature of the nvidia drivers?

      • Skippy989's avatar
        Skippy989
        Copper Contributor
        Jan 05, 2021

        EXACT same issue for me. Really becoming an issue as I have to present and be on camera a lot for meetings. Really hard to be taken seriously when it looks like I'm on an LSD trip. As with others on here, I've had two versions. Originally there would be that delay, I'd see the camera reset and then my self cam woulda be choppy but everyone saw me okay. I just rebuilt most of my computer (minus the GPU of course) and now having the B&W + orange sherbet spots for me. Picture below.

         

        And yes, it happens with Razer as well.

         

        Razer Kiyo webcam

        eVGA GTX 1070

        X570 Aorus Elite WiFi

        Ryzen 5600X

        GSkill Ripjaw V series 32GB

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