Forum Discussion
Webinar feature not showing
adikat2500 Hello, this is rolling out right now. Most likely not being introduced in your tenant yet as the default value is "true" in the meeting policy Microsoft 365 Roadmap | Microsoft 365
Sometimes you'll need to sign out from Teams to refresh things.
As a trainer, I am very keen to use webinars after watching the tutorials. I expect it to just 'be there' since it is being widely advertised.
But I am also a sole trader and the technical solutions above are beyond me. I would also like to know with certainty if I need to upgrade to get that feature or not, as it is not clear on this footnote I found:
1These new capabilities will be available in Microsoft 365 E3/E5, Microsoft 365 A3/A5, and Microsoft 365 Government G3/G5 plans. Microsoft 365 Business Standard and Microsoft 365 Business Premium plans will include all the features above for up to 300 attendees. And for the rest of 2021, we are offering a promotional period where all Teams users can try the features with their existing subscription. Please visit the Microsoft 365 roadmap and Microsoft Docs for additional feature details and availability.
Hi Maryo555,
Still no luck on this issue. Have been working with MS for a few days, including several remote sessions. We were able to get Webinar-dropdown functionality enabled on one machine by assigning the user an E5 license (replacing their standard Microsoft 365 Business Premium license), waiting 24 hours, logging into Teams through the web in Google Chrome (which had the feature, although Firefox and Edge did not). We then closed out of Teams, closed out of Outlook, deleted the user's appdata\roaming\microsoft\teams folder, deleted browser caches, restarted Teams, and at this point the Webinar dropdown became available in the desktop app. Eventually it became available in Teams web version inside of Firefox and Edge, as well.
We then removed the E5 license from user and reverted back to standard M365 Business Premium. The Webinar-dropdown function remained for this user for about 24 hours, but eventually went away. This is baffling, as Microsoft's own product literature states "Microsoft 365 Business Standard and Microsoft 365 Business Premium plans will include all the features above for up to 300 attendees."
While I'm still waiting to hear back from the MS reps who have been helping us, I'm beginning to lose faith. This whole product feels very "beta", and we will be extending our subscription to GoToMeeting, and looking into Zoom as an alternate platform for our webinars, until MS gets their act together.
We were unable to get this resolved on our end. After days of going "back and forth" with MS support, the only way we were able to get access to the dropdown Teams Webinar function was to switch our users from "Microsoft 365 Business Premium" to E5 licenses, despite what it says in Microsoft's product literature. Of course this has many repercussions for our company, as M365 Business Premium is not an "apples to apples" product to E5, in terms of features or costs.
We are currently evaluating the E5, vs. Go-To-Meeting Webinar, vs. Zoom Webinar. Hopefully MS will fix their Teams Webinar function in the future so that it will work as advertised.
Msmith2021 Thanks for the update. Sorry to hear about the terrible experience.