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I have solved the issue by the following steps
- Turned of the teams add on
- Restart outlook
- Turn on the teams add on
- Restart outlook.
Please make sure that you’ve signed into Outlook and Teams with the same account. And you go to Teams admin center to check if the required options are selected:
In addition, you can also ask the 2 users to https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b to check if the issue persists.
OK, soooo... something I must have missed in the literature (ha ha who has time for instruction manuals, right?) is that it WONT'T WORK IF YOU ARE NOT ON AN EXCHANGE SERVER.
So much time wasted. Why does Microsoft still, FORTY YEARS AFTER DOS 1.0, write cryptic, unhelpful error messages?
And I suppose Outlook.com accounts aren't "the correct kind of Exchange Server." My primary account is an Outlook.com account.
Yeah I wouldn't know those details 😝 but I would imagine there is only one kind. Maybe?
I do know that the "correct" type, when you right-click the mailbox folder in the navigation pane, and select "Properties", has 4 tabs, the rightmost of which is "Synchronisation" (? something like that). When you select it, it shows how many mail items on the server and in the local copy. If you can see this information it seems to me you should be able to use the Teams Add-in, because why not. That's all I've got 😞