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Tobias_Andersen's avatar
Tobias_Andersen
Brass Contributor
Jun 04, 2020
Solved

"We couldn't open this Whiteboard" when opening Whiteboard from tab in Microsoft Teams

Whenever i click the "Whiteboard" tab in a Team in Microsoft Teams, and select "Open the app" i get this error:   "We couldn't open this Whiteboard. There was a problem with this sharing link. Plea...
microsoft teams
Whiteboard
  • Tobias_Andersen's avatar
    Tobias_Andersen
    Jun 09, 2020

    ChristianBergstrom and @JasonDaSilva 

    I figured it out.

    I had to log out of Microsoft Whiteboard and log in using the same account as i was using in Microsoft Teams.

     

    The error message should say that i was trying to open a whiteboard from Microsoft Teams in Microsoft Whiteboard using an account on a different "tenant".

     

    That would help the user to fix this issue on their own...

Mike_Lowery's avatar
Mike_Lowery
Copper Contributor
Aug 19, 2020

ITobias_Andersen   

I am logged into TEAMS using my Office 365 acccount using my work credentials.

 

I have the same mailto:username@domain.com name as both a microsoft account and as a work account..

After installing WHITEBOARD, it was pre-signed in using my microsoft account, not my work account.

 

I resolved this error by logging out of my microsoft account in WHITEBOARD and logging back in using my work account (same mailto:username@domainname).  This fixed it.

 

[don't ask how I got two accounts with the same mailto:username@domainname...]

 

 

dhaynes925's avatar
dhaynes925
Copper Contributor
Feb 09, 2021

the same thing happened to me. Why does MS make account identity so difficult? Mike_Lowery