Forum Discussion
"We couldn't open this Whiteboard" when opening Whiteboard from tab in Microsoft Teams
ChristianBergstrom and @JasonDaSilva
I figured it out.I had to log out of Microsoft Whiteboard and log in using the same account as i was using in Microsoft Teams.
The error message should say that i was trying to open a whiteboard from Microsoft Teams in Microsoft Whiteboard using an account on a different "tenant".
That would help the user to fix this issue on their own...
Tobias_Andersen Hey! I cannot reproduce the error as it works for me to 'Open the app'. But then again you do get a prompt which highlights a problem with a "sharing link" to the Whiteboard. If it makes no sense receiving that message you should probably remove and reinstall the app (if not already done!).
ChristianBergstrom and @JasonDaSilva
I figured it out.
I had to log out of Microsoft Whiteboard and log in using the same account as i was using in Microsoft Teams.
The error message should say that i was trying to open a whiteboard from Microsoft Teams in Microsoft Whiteboard using an account on a different "tenant".
That would help the user to fix this issue on their own...
I am logged into TEAMS using my Office 365 acccount using my work credentials.
I have the same mailto:username@domain.com name as both a microsoft account and as a work account..
After installing WHITEBOARD, it was pre-signed in using my microsoft account, not my work account.
I resolved this error by logging out of my microsoft account in WHITEBOARD and logging back in using my work account (same mailto:username@domainname). This fixed it.
[don't ask how I got two accounts with the same mailto:username@domainname...]
the same thing happened to me. Why does MS make account identity so difficult? Mike_Lowery
Tobias_Andersen Thanks for sharing!
