Forum Discussion
"We couldn't open this Whiteboard" when opening Whiteboard from tab in Microsoft Teams
ChristianBergstrom and @JasonDaSilva
I figured it out.I had to log out of Microsoft Whiteboard and log in using the same account as i was using in Microsoft Teams.
The error message should say that i was trying to open a whiteboard from Microsoft Teams in Microsoft Whiteboard using an account on a different "tenant".
That would help the user to fix this issue on their own...
Tobias_Andersen Hello, at a first glance I get the impression that it's not being used as intended. What's the underlying setting on the tab? Have you downloaded the desktop app? And if you click on "use Whiteboard in Teams instead"?
Please see these pages for guidance and reference:
'Manage the Whiteboard in Microsoft Teams'
https://docs.microsoft.com/en-us/microsoftteams/manage-whiteboard
'Use Whiteboard in Microsoft Teams'
https://support.microsoft.com/en-us/office/use-whiteboard-in-microsoft-teams-7a6e7218-e9dc-4ccc-89aa-b1a0bb9c31ee?ui=en-us&rs=en-us&ad=us
See attached settings for the Whiteboard when opened inside Microsoft Teams and not in the Microsoft Whiteboard app.
Yes i have the Microsoft Whiteboard app installed locally on my C: drive.
The Whiteboard works fine from within Microsoft Teams but I'd rather use the dedicated Microsoft Whiteboard app.
Thanks for reading! š