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matthewharrop's avatar
matthewharrop
Copper Contributor
Jul 22, 2019

We can't get your files - new Teams

Created a few teams on Fri 19 July.  Initially got the message around "we're setting up your files" as usual which normally takes a few minutes.   Nothing changed until today and now getting message ...
microsoft teams
Randoid's avatar
Randoid
Copper Contributor
Jun 15, 2020

matthewharrop I ran into this issue today for the first time.  I created a new team to replace an old SharePoint site with custom content for a O365 group.  I waited some time before searching here for a resolution...or the lack of a resolution.  I think my issue was that Teams was trying to create a SharePoint site with the same name as the existing SharePoint site.  I created a new replacement Team with a slightly different name and it's SharePoint site was "instantly" available. 

 

After about 2 hours, the other SharePoint site was created also, but the site name had a "402" appended.  So, it does appear that teams can handle the case where the SharePoint site already exists, but not quickly. It would have been nice for the team creation to suggest using the O365 group to create the team when the conflict was detected.  

 

I deleted both new teams and then created a new team from the O365 group.  This process only took a few seconds.  Now I have a new team with the customized SharePoint content of the old group.