Forum Discussion

matthewharrop's avatar
matthewharrop
Copper Contributor
Jul 22, 2019

We can't get your files - new Teams

Created a few teams on Fri 19 July.  Initially got the message around "we're setting up your files" as usual which normally takes a few minutes.   Nothing changed until today and now getting message ...
microsoft teams
Sherersc's avatar
Sherersc
Copper Contributor
Apr 02, 2020

matthewharrop I am having what I think is the same issue.  Belong to three teams...two I set up and one I was added as a member to.  Two of the Teams (one I set up and one I was added to) I can upload files in the Files area.  The third Team I get the generic "We can't get your files, We're working on getting them back".  I was able to go to the SharePoint site and upload a file to this third team there, but doesn't show up in the Teams software.

  • RichEells's avatar
    RichEells
    Copper Contributor
    Apr 09, 2020

    Sherersc Did you get this sorted out, I am having the same issues.

    • Greg Larkins's avatar
      Greg Larkins
      Copper Contributor
      Apr 14, 2020

      RichEells - Hi All, I am currently automating Groups/Teams creation from LogicApps via JSON HTTP calls to Graph API so I hit this thread as I experienced the same info message about the Files tab when navigating Teams (web). I hit this thread to see what I could find only to navigate a few minutes later and while the load time was slow, each Team eventually displayed the default Files/SP Library view.

      For me, it affected every team even Teams created months ago. I wonder if the connection to SPO libraries is one of the last to load/connect when rendering the Team in the browser (and maybe the app - this may well be cached from previous sessions - guestimating so not sure).

      For me, it works but there is a delay in the Teams web experience anyway. Hope my exp helps. Maybe try to refresh the app or Ctrl+F5 in the browser?