Forum Discussion
We are sorry run into an issue in MS Teams
- Jul 08, 2020
Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
Go to File Explorer, and type in %appdata%\Microsoft\teams
Once in the directory, you’ll see a few of the following folders:
From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”
- From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”
- Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”
- Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”
- Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”
- Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”
- Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”
- Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”
Once finally done clearing, you can now restart Teams from your local desktop and check if the issue disappears.
Also, Does this issue is also happened in MS Teams web client?
Which version of Teams your are using ?
I have given the sample error image below
https://images.app.goo.gl/h9CATKrbHna9Pres7
For past 2 days, nearly 15 plus clients faced this issue. Whenever we tried to open Ms team, error page is coming as "we are sorry run into an issue, try to restart or sign out". Restart not helps again same error came, sign out option is not at all clicking one. So can't able to do anything.
Regards,
Pooja