Voicemail transcription in Microsoft Teams

Question

I am trying to turn off the voicemail transcription feature in Teams. I have tried using the PowerShell command Grant-CsOnlineVoicemailPolicy -PolicyName TranscriptionDisabled -Identity sip:<user>, but I get an error back saying the user is not enabled for Online Voicemail Service.

We do not use Teams for our PSTN phone system. This would be for strictly between users within the Teams application.

troy lambert · Answer

ChrisHoardMVP&nbsp;Will that work for a single user, or is that Tenant-wide?

troy lambert · Answer

I just tried it, and no joy.&nbsp;The -identity argument refers to a policy set, such as Tag:Default, or Tag:TranscriptionDisabled. (See attached screen capture).&nbsp;According to the Docs, if the -identity argument is missing, the setting is applied to the Global policy.&nbsp;&nbsp;

troy lambert · Answer

ChrisHoardMVP&nbsp;Right now, for a single user or group of users, to test it out before production.&nbsp;Otherwise, my other option is to disable voicemail tenant-wide. Which wouldn't be too bad, as this is not our primary phone system.

chrishoardmvp · Answer

Hi Troy LambertSee herehttps://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinevoicemailpolicy?view=skype-psUsing the Skype Module, on the user try Set-CsOnlineVoicemailPolicy -EnableTranscription $falseLet me know how you get onBest, Chris

chrishoardmvp · Answer

That would be tenant wideMay want to try it first on a user if it allows you to do so. That would beSet-CsOnlineVoicemailPolicy -Identity "name" -EnableTranscription $falseYou may run into the same issue, but wanted to see if this command worked or if it continued to throw the same errorBest, Chris

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Voicemail transcription in Microsoft Teams

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