Forum Discussion
Voicemail Personal Greeting not working
Hello, we've recorded a personal greeting to replace the default one. But now if you call someone and land on the voicemail its first saying the personal greetibg after that the default greeting....
LinusCansby Hi,
how to delete recording? Think its not working at our side. Also opened a support case at microsoft.
You can delete your recorded greeting from voicemail settings:
https://www.lync.se/2019/10/configure-your-cloud-voicemail-in-teams/
- To delete your recorded greeting, click on Record a greeting in Teams Settings > Calls.
This will dial voicemail settings . - Press 2 to change your personal greeting.
- Press 1 to play and record your personal greeting. (then listen to it)
- Press 3 to delete your personal greeting.
- Hang up
LinusCansby tried it. The Voicemail now plays the text-to-speech message and afterwards the default greeting (please leave a message after the tone...and so on). So its still not working. Any other ideas?
I have the same problem on all users.
I suggest that you create a ticket for Microsoft support so they can assist you. Or wait a day or two, maybe until after the weekend and see if it started to work again.
