Forum Discussion
Voicemail Personal Greeting not working
Do you have the same problem for many users or only one?
It should work like this.
- If you enter a "Text-to-speech customized greeting option" and using text-to-speech that message should replace the default greeting.
- If you record a greeting that should replace the text-to-speech greeting and the default greeting.
Try to delete the recording and use text-to-speech, did that work? Then record a greeting. If it didn't work contact Microsoft Support.
LinusCansby Hi,
how to delete recording? Think its not working at our side. Also opened a support case at microsoft.
You can delete your recorded greeting from voicemail settings:
https://www.lync.se/2019/10/configure-your-cloud-voicemail-in-teams/
- To delete your recorded greeting, click on Record a greeting in Teams Settings > Calls.
This will dial voicemail settings . - Press 2 to change your personal greeting.
- Press 1 to play and record your personal greeting. (then listen to it)
- Press 3 to delete your personal greeting.
- Hang up
LinusCansby tried it. The Voicemail now plays the text-to-speech message and afterwards the default greeting (please leave a message after the tone...and so on). So its still not working. Any other ideas?
I have the same problem on all users.
- To delete your recorded greeting, click on Record a greeting in Teams Settings > Calls.
LinusCansby I was also experiencing issues with " Text-to-speech standard greeting message" and finally noticed an error message quickly present directly to the right of the "save" button that a maximum of 200 characters was allowed. After shortening the message, it saved and worked as expected.
