Forum Discussion
Voicemail not visible in Teams under call tab.
Hi, Being new to this Microsoft world I have a question that I can’t seem to find an answer on I any forum. So what am I missing when I can´t see the voicemails for the Call Queue in the Team...
You'd want to retrieve the message from the Outlook group. I still have no way to retrieve the email from within Teams at this time.
VNJoe, I was able to create a workaround for this issue. I found VBA code that does exactly what I need. The code is from several sources, but I used the ItemAdd to monitor the inbox and look for voice mail emails, those with the attached .mp3. Then I change the message class from "IPM.Note" to "IPM.Note.Microsoft.Voicemail.UM.CA", once that occurs, the voicemails display in the Teams app.
- supadmin1555 This sounds like you found the root cause: The message is classified incorrectly upon receipt. It should be an "IPM.Note.Microsoft.Voicemail.UM.CA", and Microsoft has another bug to fix.
They should hire you, it seems!
Thanks for sharing! Hopefully the developers see this and decide to fix it!- I have finally resolved the issue, at least for us. Hopefully, this will help others find a solution.
In our environment, I noticed two things when reviewing the header information on a Voicemail email. First, the SPF record was showing failures because of the Smarthost (Email Security). Second, the header showed that the Content-Class was showing "Unauthenticated" for the email, which again was a result of SPF and DKIM failures. The fix for us was to add the IP for the Smarthost to our SPF record and then modify the Exchange Mail flow rule for the Smarthost to exclude voicemail emails. Once those two fixes were in place, voicemail emails came through as expected (Correct Class of "IPM.Note.Microsoft.Voicemail.UM.CA"), and voicemails now show in Teams. - I did provide this information to Microsoft as I have had a Support Case open with them for about a month and a half. They keep asking me to run Powershell commands and collect logs, but they never find an answer. What's interesting is that Support provided me with the information on the Message Class, and then I informed them that these voicemails are coming in as IPM.Note: They still have not provided a fix! I hope they do see this thread and finally do something about it!