Forum Discussion
Voicemail not visible in Teams under call tab.
VNJoe, I know this is old, and I appreciate that you were able to fix it. But I want to ask how you "actually" fixed the issue. This whole voicemail in Teams not showing is still an issue today.
No one seems to have a definitive answer except to say they fixed it and provide an explanation that does not explain how it was fixed.
If you recall the "how", please provide what steps you took to correct the issue. Thank you.
VNJoe, I was able to create a workaround for this issue. I found VBA code that does exactly what I need. The code is from several sources, but I used the ItemAdd to monitor the inbox and look for voice mail emails, those with the attached .mp3. Then I change the message class from "IPM.Note" to "IPM.Note.Microsoft.Voicemail.UM.CA", once that occurs, the voicemails display in the Teams app.
- supadmin1555 This sounds like you found the root cause: The message is classified incorrectly upon receipt. It should be an "IPM.Note.Microsoft.Voicemail.UM.CA", and Microsoft has another bug to fix.
They should hire you, it seems!
Thanks for sharing! Hopefully the developers see this and decide to fix it!- I have finally resolved the issue, at least for us. Hopefully, this will help others find a solution.
In our environment, I noticed two things when reviewing the header information on a Voicemail email. First, the SPF record was showing failures because of the Smarthost (Email Security). Second, the header showed that the Content-Class was showing "Unauthenticated" for the email, which again was a result of SPF and DKIM failures. The fix for us was to add the IP for the Smarthost to our SPF record and then modify the Exchange Mail flow rule for the Smarthost to exclude voicemail emails. Once those two fixes were in place, voicemail emails came through as expected (Correct Class of "IPM.Note.Microsoft.Voicemail.UM.CA"), and voicemails now show in Teams.