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DavidWinther's avatar
DavidWinther
Copper Contributor
Dec 02, 2021

Voicemail not visible in Teams under call tab.

Hi,   Being new to this Microsoft world I have a question that I can’t seem to find an answer on I any forum.   So what am I missing when I can´t see the voicemails for the Call Queue in the Team...
Call Queues
microsoft teams
Voicemail
VNJoe's avatar
VNJoe
Iron Contributor
Feb 25, 2022
I did "fix" this.... Here's how to think of it: If a call goes to a call group and that call group doesn't pick up and has a Voicemail box attached via a VIrtual User license on a resource, it will indicate a voicemail on the calls tab in Teams. What happens is first it tells Teams 'Missed Call', then it connects the Voicemail left to this 'Missed Call' item and it changes to a 'Voicemail'. It it directs out of the group through the AutoAttendent or call queue logic to a Voice App or other extension, the end resulting voicemail never gets connected to the 'Missed Call' item in Teams...

The voicemail will show in Outlook no matter the path; it just won't in Teams unless it specifically has a 'Missed Call' tag AND the voicemail happens directly in that call logic path.

I hope that helps, and I hope they fix it (and I hope I explained my findings well enough 🙂 )
supadmin1555's avatar
supadmin1555
Copper Contributor
Mar 08, 2024

VNJoe, I know this is old, and I appreciate that you were able to fix it. But I want to ask how you "actually" fixed the issue. This whole voicemail in Teams not showing is still an issue today.

 

No one seems to have a definitive answer except to say they fixed it and provide an explanation that does not explain how it was fixed.

 

If you recall the "how", please provide what steps you took to correct the issue. Thank you.

  • VNJoe's avatar
    VNJoe
    Iron Contributor
    Mar 08, 2024
    You'd want to retrieve the message from the Outlook group. I still have no way to retrieve the email from within Teams at this time.
    • supadmin1555's avatar
      supadmin1555
      Copper Contributor
      Mar 14, 2024

      VNJoe, I was able to create a workaround for this issue. I found VBA code that does exactly what I need. The code is from several sources, but I used the ItemAdd to monitor the inbox and look for voice mail emails, those with the attached .mp3. Then I change the message class from "IPM.Note" to "IPM.Note.Microsoft.Voicemail.UM.CA", once that occurs, the voicemails display in the Teams app.

      • VNJoe's avatar
        VNJoe
        Iron Contributor
        Mar 15, 2024
        supadmin1555 This sounds like you found the root cause: The message is classified incorrectly upon receipt. It should be an "IPM.Note.Microsoft.Voicemail.UM.CA", and Microsoft has another bug to fix.

        They should hire you, it seems!

        Thanks for sharing! Hopefully the developers see this and decide to fix it!

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