Forum Discussion
DavidWinther
Dec 02, 2021Copper Contributor
Voicemail not visible in Teams under call tab.
Hi, Being new to this Microsoft world I have a question that I can’t seem to find an answer on I any forum. So what am I missing when I can´t see the voicemails for the Call Queue in the Team...
VNJoe
Feb 25, 2022Iron Contributor
I did "fix" this.... Here's how to think of it: If a call goes to a call group and that call group doesn't pick up and has a Voicemail box attached via a VIrtual User license on a resource, it will indicate a voicemail on the calls tab in Teams. What happens is first it tells Teams 'Missed Call', then it connects the Voicemail left to this 'Missed Call' item and it changes to a 'Voicemail'. It it directs out of the group through the AutoAttendent or call queue logic to a Voice App or other extension, the end resulting voicemail never gets connected to the 'Missed Call' item in Teams...
The voicemail will show in Outlook no matter the path; it just won't in Teams unless it specifically has a 'Missed Call' tag AND the voicemail happens directly in that call logic path.
I hope that helps, and I hope they fix it (and I hope I explained my findings well enough 🙂 )
The voicemail will show in Outlook no matter the path; it just won't in Teams unless it specifically has a 'Missed Call' tag AND the voicemail happens directly in that call logic path.
I hope that helps, and I hope they fix it (and I hope I explained my findings well enough 🙂 )
Ibenezer Marais
Feb 25, 2022Copper Contributor
Thank you very much. I will implement this on our tenant as well 😊
- VNJoeMar 08, 2022Iron ContributorDid it work for you? Just wondering so maybe Microsoft will realize 'Oops, we should fix this'.... as if.