Forum Discussion
Voicemail - "This feature is not currently available"
MTSBob This is effecting us as well. Has been an issue for at least a week. I have a support case open with Microsoft and so far just normal tier 1 log collection, validation that users are set correctly. For us this seems to be primarily effecting users in the US West Coast. Our South East US and our UK users are not effected, though Microsoft swears that this cannot be a geographic issue.
Sorry to hear you are having trouble but I'm glad I am not alone on this one. I'm hoping maybe we can get some more attention on it.
Casey Vanderville Thank you for confirming. This seems to have started about 4 or 5 days ago for me. Case is opened, logs collected/delivered. I'll keep this space updated as I get more info and kindly ask that you do the same if you make any progress? Thanks again.
MTSBob I updated my support ticket with the link to this thread, and was notified that they are now also looking to see if there may be a service outage. Fingers crossed we are onto something.
Casey Vanderville I heard back from Tech Support that the issue has been resolved, and that it was a "Service Interruption" related to LY204372, and that I should check to confirm.
I checked, and it's still not working. (Not sure why they didn't just test one of the #'s I gave them to see for themselves). This is what's so unnerving about how support works w/Office 365. Key steps in the process seem to be missing, like, for example, "testing whether it's actually been resolved before you claim it's been resolved". I let them know a few hours ago. So far, crickets.
MTSBob I also received a similar email a few moments ago and can confirm that my issue is also not resolved. Microsoft has been notified.
One issue I have is when the tech calls me they are able to get to my voicemail. I presume they are using a Microsoft phone system thus in some way making it a Teams to Teams style call. However an true outside call coming in still gets the "This feature is not currently available" message.