Forum Discussion
Voice Cannot Transfer
All employees are licensed for Microsoft 365 business voice when an external number calls in and an employee transfer them they get the message "You are not setup to use this calling feature, please ...
hey Mitchell Bakker that doesn't seem to be the issue here is the global policy assigned to all our users... anymore help would be great.
Hi HSVSIMON,
Ok so we can mark the policies as checked 😉
Is everyone allowed to call to any PSTN number (internal and external)? For example, call your mobile phone number from Microsoft Teams.
If calling is working, did the “transfer call” ever worked?
How is the setup, are you using a calling plan (complete PSTN solution from Microsoft) or a Direct Route setup?
Ok so we can mark the policies as checked 😉
Is everyone allowed to call to any PSTN number (internal and external)? For example, call your mobile phone number from Microsoft Teams.
If calling is working, did the “transfer call” ever worked?
How is the setup, are you using a calling plan (complete PSTN solution from Microsoft) or a Direct Route setup?