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madasus1's avatar
madasus1
Copper Contributor
Oct 14, 2020

VMware "Optimized" and no devices found

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not...
microsoft teams
fernandoleal0908's avatar
fernandoleal0908
Copper Contributor
Oct 19, 2022
Any update on this issue?
  • PCoIP's avatar
    PCoIP
    Copper Contributor
    Nov 23, 2022

    fernandoleal0908 

    Teradici released firmware 22.09.0 which now works with the fallback issue introduced when you use Teams optimized by VMware.

    Basically, we set a flag in the firmware that will allow the fallback to be triggered when using a PCoIP zero client since the Team Optimization is not a feature the PCoIP zero client can support.

     

    For all in this post please use PCoIP firmware 22.09.0 or newer which can be downloaded from - help.teradici.com based on a subscription.

     

    Regards,

    Paul

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