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madasus1's avatar
madasus1
Copper Contributor
Oct 14, 2020

VMware "Optimized" and no devices found

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not...
microsoft teams
andrewti3's avatar
andrewti3
Copper Contributor
Dec 01, 2020

madasus1  Same issue here with WYSE P25 ZERO CLIENT Terminals. In the meanwhile, I will try to find a way to play with the TeamsEnabled Registry Key depending on the terminal type detected in the HKCU Volatile Environment Registry Keys.

  • VelocitorIT's avatar
    VelocitorIT
    Copper Contributor
    Dec 01, 2020

    andrewti3 I we tried the Keys, but never turn another willing to try. But it really boils down to VM optimizer "mode"  (plugin) is enable (even in fall-back mode)  it does not support Tera2 Sound Drivers.

    I think we finally got VMware/Tera/Microsoft working together (or at lease corresponding) on the issue.

    But very low priority.  So for now we just keep OM disabled and give laptop users using Horizon client / using Teams on VDI getting bad echo,  a headset .

    • Fqura's avatar
      Fqura
      Copper Contributor
      Mar 10, 2021
      DId you find a resolution, with MS, Teradicia nd VMWARE?
    • viktup's avatar
      viktup
      Copper Contributor
      Dec 14, 2020

      My setup is using Teradici PCoIP zeroclients, and got to work the audio removing RTAV and using jack connected headsets, not USB.

       

      Our issue is with the USB cam. It works with zoom or any other software, but with teams, looks like it is working (you can see your cam in teams) but the remote user does not receive video.

       

      Anyone with this problem?

       

      Thank you

      • Fqura's avatar
        Fqura
        Copper Contributor
        Mar 10, 2021
        Did you find a solution for the webcam ?

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