Forum Discussion

Copper Contributor

Oct 14, 2020

VMware "Optimized" and no devices found

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not...

microsoft teams

VelocitorIT

Copper Contributor

Oct 16, 2020

madasus1 We are seeing same issue. We have opened a ticket with VMware. Our only recourse has been to remove GPO for ZERO client users for now.

madasus1
Copper Contributor
Oct 16, 2020
VelocitorIT

Thanks - will be very interested in what VMware say in response to your ticket. How long have you been waiting for a response?
- Ronsen78
  Copper Contributor
  Nov 09, 2020
  madasus1
  We have exactly the same issue. Is there any news from VMware support yet or new findings?
  - VelocitorIT
    Copper Contributor
    Nov 09, 2020
    Ronsen78 vmware is not being too helpful, they standing by Optimize Mode is for 7.13/8.0 Horizon Client and that OS client only Win10 is supported (not TERA2). Teradici says their OS works on new version of Horizon and point to VMWare and Microsoft for Teams issues. So for now we only enable Optimizer Mode for end users only using the Horizon Client that have a Echo Problem. Still have tickets open with all 3x and working thru escalations. Will update if any progress is made