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andrewti3's avatar
andrewti3
Copper Contributor
Dec 03, 2020

VMWARE OPTIMIZED - Intel Smart Sound - We're sorry-we've run into an issue

Hi,

 

I am currently testing out the VMWARE TEAMS OPTIMIZATION.

 

Horizon View Client (with Teams Optimization enabled) : 8.0.0 (2006)

Horizon View Infrastructure : 8.0.0 (2006)

Horizon View Agent : 8.0.0 (2006)

 

Connecting from : Lenovo Yoga X1 (2020 model) 

 

Several of my users have an issue where they can't use Microsoft Teams from their Horizon View Virtual Desktops for meetings. 

 

After several tests, I have realized that if the Intel Smart Sound Technology (Intel SST - The "onboard microphone") is chosen as Microphone, the Meeting Connection does not establish.  

 

"We're sorry-we've run into an issue"

 

However, if I plug in a headset either in the 3.5mm jack or USB port and use this device as Microphone, it works just fine. 

 

Has anyone ever encountered this issue?

 

Thanks, 

microsoft teams
  • LinusCansby's avatar
    LinusCansby
    MVP
    Dec 28, 2020

    andrewti3 So when you connect a 3,5 device to the Intel SST sound card it works, sounds like it is something between the computer and VMware that doesn't match.

     

    When you connect a certified headset it works from Teams in VMWare VDI without any problems? Since you always should use a certified headset in Teams calls I would recommend this in the VMWare setup too.

     

    Maybe AlexanderIvanov got some more to say about Teams in VMWare VDI?

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