View Original Email Issue

Myself and other members of our office are having difficulty with the "View Original Email" option when receiving emails in Teams. It might work once, but then it will stop and we have to close teams...

microsoft teams

LeonPavesic

Silver Contributor

May 16, 2024

Hello Steve_Carr_GC,

sometimes, clearing the cache of Microsoft Teams can resolve such issues.

If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key + R

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

In the Run dialog box, enter the following path, and then select OK.
Delete all files and folders in the directory.
Restart Teams.

Clear Teams cache - Microsoft Teams | Microsoft Learn

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Kindest regards,

Leon Pavesic
(LinkedIn)
(Twitter)

f4022
Copper Contributor
May 21, 2024
I already did this a couple of times. It fixes the issue briefly, but after a couple of hours the issue is back again. Any permanent solution?
- MyAdm930
  Copper Contributor
  May 23, 2024
  f4022
  I am having the same issue. It works for a couple of hours when I uninstall Teams completely than it stops again. Did you manage to find a solution?
  - Steve_Carr_GC
    Copper Contributor
    May 24, 2024
    Not as yet, it's still driving my team crazy. 😞

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