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unslog's avatar
unslog
Brass Contributor
Apr 03, 2023

Video pixelation during MS Teams calls - isolated to AMD hardware

Hi,

 

We have noticed that users with Dell laptops with AMD chipsets are having display issue with their integrated webcam, only  when using Teams. I have uploaded an example of the issue.  The user will see themselves all pixelated, but the video caller on the otherend can see them just fine. The issue is intermittant, and resizing the MS Teams window will sometimes unpixelate the local video stream.

 

The following steps have been performed to fix this issue, none of which have worked;

 

- Cleared MS Teams cache

- Reinstalled Teams

- Disable hardware acceleration MS teams

- Made sure all Dell drivers and firmware are up to date.

- Windows 10 is fully updated. 

- Rolled back Graphics card driver update

- Installed AMD drivers using their automated driver detection tool.

 

I have been able to replicate this issue across 5 Dell vostro laptops with AMD chipsets, RADEON graphics. I'm unable to replicate using other apps, e.g. native camera app, zoom etc..  This is something that has started happening in the past couple of weeks so suspect it's relating to a recent MS Teams update.

 

 

 

 

 

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