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24Plimlico's avatar
24Plimlico
Brass Contributor
Jun 03, 2020

Video calls and screen share make Teams and Windows 10 unusable

I represent an enterprise organisation that uses Surface Pro hardware and the full 365 suite across 22 employees in the UK.   We have been using Teams for almost 3 years now, but in the last month ...
microsoft teams
Jostein555's avatar
Jostein555
Copper Contributor
Jul 14, 2021
Yes. Seems Microsoft want to continue overloading the pc with these videocalls. I run a hp laptop with same problem and solution: cooling pad and make sure to not do anything else on the laptop than the conference itself during the conference (as its too slow). Or of course run zoom which runs nicely.
DarrellR's avatar
DarrellR
Copper Contributor
Oct 20, 2021

Jostein555 

Has anyone found a solution yet?  I have a range of Microsoft Corporation Surface Pro 7+'s having similar issues.

    • Ajdasarp's avatar
      Ajdasarp
      Copper Contributor
      Oct 25, 2021

      Im facing the exact issue, I sold my surface pro 5 and bought a surface pro 7 but the problem remains. My Solution to work effectively.

       

      I start Teams on my SP 7, and also join the same meeting via my phone, Switch on video on Phone.

      Screen sharing and audio via SP7, Switching from 2 screens to only 1 screen (I have an external 27" HP screen) The SP 7 is still burning on its back, but CPU is not throttling, I can work for 2-3 hr meetings on Teams.

      I am using the USB C dock not the surface dock (Dont know If that makes a difference)

      I also tried Win 11 (Insider Preview) with SP 5 in the hope that it would improve the situation, It got worse, so i sold it and got the SP 7 with Win 10 again. Atleast managable.

      Im surprised no one from MS is doing anything about it, My 2 year old HP device works perfectly with Teams but not the fancy SP 7.

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