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24Plimlico's avatar
24Plimlico
Brass Contributor
Jun 03, 2020

Video calls and screen share make Teams and Windows 10 unusable

I represent an enterprise organisation that uses Surface Pro hardware and the full 365 suite across 22 employees in the UK.   We have been using Teams for almost 3 years now, but in the last month ...
microsoft teams
SWicks_Christie's avatar
SWicks_Christie
Copper Contributor
Jul 13, 2021

24Plimlico  I have the same issue too and someone else has mentioned this too but it is a heat issue with the fanless Surface Pro's.

 

If you use Teams on a voice call the issue does not occur. Start a video chat and after a couple of minutes the performance degrades. If you feel the top left corner on the rear of the Surface Pro it will be incredibly hot to the touch. Only fix I have found is to position a small desk fan behind the Surface Pro and blow cool air on it. 100% of the time video calling is stable. Weirdly this seems to only be a Teams issue. Tested video calling using the Zoom client which seems to be much less resource hungry and doesn't heat the device as much retaining performance.

Jostein555's avatar
Jostein555
Copper Contributor
Jul 14, 2021
Yes. Seems Microsoft want to continue overloading the pc with these videocalls. I run a hp laptop with same problem and solution: cooling pad and make sure to not do anything else on the laptop than the conference itself during the conference (as its too slow). Or of course run zoom which runs nicely.
  • DarrellR's avatar
    DarrellR
    Copper Contributor
    Oct 20, 2021

    Jostein555 

    Has anyone found a solution yet?  I have a range of Microsoft Corporation Surface Pro 7+'s having similar issues.

      • Ajdasarp's avatar
        Ajdasarp
        Copper Contributor
        Oct 25, 2021

        Im facing the exact issue, I sold my surface pro 5 and bought a surface pro 7 but the problem remains. My Solution to work effectively.

         

        I start Teams on my SP 7, and also join the same meeting via my phone, Switch on video on Phone.

        Screen sharing and audio via SP7, Switching from 2 screens to only 1 screen (I have an external 27" HP screen) The SP 7 is still burning on its back, but CPU is not throttling, I can work for 2-3 hr meetings on Teams.

        I am using the USB C dock not the surface dock (Dont know If that makes a difference)

        I also tried Win 11 (Insider Preview) with SP 5 in the hope that it would improve the situation, It got worse, so i sold it and got the SP 7 with Win 10 again. Atleast managable.

        Im surprised no one from MS is doing anything about it, My 2 year old HP device works perfectly with Teams but not the fancy SP 7.

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