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24Plimlico's avatar
24Plimlico
Brass Contributor
Jun 03, 2020

Video calls and screen share make Teams and Windows 10 unusable

I represent an enterprise organisation that uses Surface Pro hardware and the full 365 suite across 22 employees in the UK.   We have been using Teams for almost 3 years now, but in the last month ...
microsoft teams
SWicks_Christie's avatar
SWicks_Christie
Copper Contributor
Jul 13, 2021

24Plimlico  I have the same issue too and someone else has mentioned this too but it is a heat issue with the fanless Surface Pro's.

 

If you use Teams on a voice call the issue does not occur. Start a video chat and after a couple of minutes the performance degrades. If you feel the top left corner on the rear of the Surface Pro it will be incredibly hot to the touch. Only fix I have found is to position a small desk fan behind the Surface Pro and blow cool air on it. 100% of the time video calling is stable. Weirdly this seems to only be a Teams issue. Tested video calling using the Zoom client which seems to be much less resource hungry and doesn't heat the device as much retaining performance.

  • Jostein555's avatar
    Jostein555
    Copper Contributor
    Jul 14, 2021
    Yes. Seems Microsoft want to continue overloading the pc with these videocalls. I run a hp laptop with same problem and solution: cooling pad and make sure to not do anything else on the laptop than the conference itself during the conference (as its too slow). Or of course run zoom which runs nicely.
    • DarrellR's avatar
      DarrellR
      Copper Contributor
      Oct 20, 2021

      Jostein555 

      Has anyone found a solution yet?  I have a range of Microsoft Corporation Surface Pro 7+'s having similar issues.

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