Forum Discussion
Video calls and screen share make Teams and Windows 10 unusable
I'm using a Surface Book 2 (Core i7 with 16GB of Ram), and I'm seeing similar behavior when I make video calls with anyone. Even a single person with incoming video makes everything almost unusable. It can take up to 30 seconds to load a webpage, 20 seconds to bounce between tabs in Teams, and just generally extreme lags in anything I do.
I'm using the 2004 build of Windows 10, the July 24th build of Teams, and my Surface Book 2 has discrete graphics. I've tried disabling the hardware acceleration in Teams, but that has made little to no impact so far. I've also tried rebuilding the computer, using it without the dock, updating all drivers, but I keep seeing the same behavior. This really makes me not want to use Teams anymore.
Riley Hale that is exactly my experience, too.
I have opened a support case with Microsoft for this. Hope I will get some information and solutions. Will keep you updated if so.
Rgds
Aleksander
Aleksander_Weber great, I've never been able to do that, so hopefully some progress.
Interestingly, today my surface pro 7, has been performing ok whilst on Teams calls with multiple videos on. Really strange. I haven't changed any settings at all
Aleksander_Weber Thank you for opening the case with Microsoft. I will be very interested in hearing about their diagnosis and solution to the problem.
I opened a case with Microsoft too. In context of Surface Pros experiencing this issue.
(but today I heard other devices are now also impacted since last week).Microsoft's answer (on 11/08):
Unfortunately there is no ETA, but this is actively investigated and worked on
– as soon as the fix is available it will be distributed,
but I am unable to give you an exact time frame.
