Forum Discussion
Video calls and screen share make Teams and Windows 10 unusable
MicrosoftHi 24Plimlico, Dortega-TRD Mitchell Bakker and all:
We are aware of the issues here. We have fixes that will roll as part of the desktop build version 19173. Rollout has started for this build.
Thanks,
Emily
Emily Kirby I meanwhile have version 1.3.00.34662 so well beyond the build you're referring to, yet the issue is still very much present today on my surface 7. any further pointers towards a solution for this?
I'm on Teams 1.3.00.34662 (64-bit); Surface Pro 4 i7.
Every time I'm in a video-call it's impossible to browse the web.
Almost all of my colleagues who were also using Surfaces, decided to buy a new Lenovo laptop and get rid of the Surface.
Purely due to this Teams issue. Which I find rather ridiculous and a big lost opportunity for Microsoft. Those colleagues will not buy Surface again. And we now have a clear company advice against usage of Surfaces due to the Teams issues.
ErikBru I'm in the same position, I have 25 surface pro's in my team, all on lease deals, so stuck with them, as Microsoft just keep sending out replacements that all have same issue.
Hoping my fan solution will help temporarily, then we are on the road to non-Microsoft solutions.
RobrechtVanderHaeghen have a look at this thread too - Teams Performance - Page 3 - Microsoft Tech Community
The latest posts that I've added there, get to the root of the problem --> throttling of the CPU.
I am due to receive a usb fan today, which I hope will improve things by having it point at the rear of the surface during calls. Keep you posted.
Emily Kirby How long will this take? I and my colleagues are all on the below. It is poor customer service that Microsoft have not formally acknowledged this issue. We are also aware that Microsoft's own employees do not use or recommend Surface products because of this issue. Your own employees tend to use Lenovo or other devices, because the Surface family is so poor.
Emily KirbyAs posted in my previous post, I'm running version 19565 already and performance is a little better, but this is more because I'm using a different laptop (that has more memory/CPU). But just saw that Teams client is still hoarding mem/cpu.
I don't have 1.3.00.19173 available yet but will test is as soon as possible. Please if anyone in this thread tests it, can you give feedback? I don't think this horrible performance can be fixed with just a small update (probably needs a refactoring) but let's see...
