Forum Discussion

24Plimlico's avatar
24Plimlico
Brass Contributor
Jun 03, 2020

Video calls and screen share make Teams and Windows 10 unusable

I represent an enterprise organisation that uses Surface Pro hardware and the full 365 suite across 22 employees in the UK.   We have been using Teams for almost 3 years now, but in the last month ...
microsoft teams
ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Jun 26, 2020

ErikBru 24Plimlico DDSC1 

 

This issue was recently reported in our Uservoice feedback forum.  It would be great if you voted for it because the more votes something gets, the greater the priority Microsoft tries to give it (you can imagine the number of requests we get for features and fixes and we do our best to focus our resources where the customer need is greatest).  https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40736056-microsoft-surface-pro-teams-kills-processor-spee

 

I will also reach out to our internal Teams engineering team and see if I can get a more immediate solution for you.  I will post back here once I do.  EDITED 7/23/2020:  Please see the post by Emily Kirby on 7/23/2020 for the Microsoft program manager response.

Dortega-TRD's avatar
Dortega-TRD
Copper Contributor
Jul 23, 2020

ThereseSolimeno do you have any news for us? Your message happened one month ago and still no answers...

  • MarkHodgkiss's avatar
    MarkHodgkiss
    Copper Contributor
    Jul 23, 2020

    Dortega-TRD 

    No I still have the same problem , only on Surface Pro's . Its dreadful its got to the stage now where we have replaced the surface pro with a Dell 5300 2 - 1 which works perfectly. 

     

     

    • Mitchell Bakker's avatar
      Mitchell Bakker
      Steel Contributor
      Jul 23, 2020

      Had the same issue on my Surface pro. Was browsing on the internet and saw something about GPU and Surface Pro. Information was shared that the Surface Pro cannot handle the GPU request as GPU isn't sufficient enough. When I disabled GPU usage for Teams, it was performing a lot better, but still not as it should be.

       

      I recently upgraded to a Dell 7300 (company policy, my wish was to upgrade to Surface Book 3), and Teams is performing a lot better!

      Just to make sure it has something to do with the Teams client, did you tried the Teams Web client?

       

      Let me know the outcome on using the web client, and maybe switching off GPU usage is working for you as well 🙂

       

      Kind regards and stay healthy,

      Mitchell Bakker

      • Dortega-TRD's avatar
        Dortega-TRD
        Copper Contributor
        Jul 23, 2020

        Hi Mitchell Bakker,

         

        Disabling GPU didn't helped at all and the UX in the web client when talking about performance is as worse as with the app.

         

        We are now migrating some key users to Zoom to minimize the problem when having calls with external key customers...

         

        Regards