Forum Discussion
Video blanks when switch focus to chat or meeting
There is a similar issue open on feedback
Teams meeting causes monitors to go black · Community (microsoft.com)
I would vote up on this, or raise a new issue on feedback if this isn't specifically what you are experiencing. Once done I would open a support ticket referencing the feedback item along with screenshots and OS versions
I could suggest a few things such as updating the Teams client and ensuring all the devices are on the latest version, and clearing the cache of all the devices - and you may want to run through this, but seeing that it occurred suddenly, and its happening in both the web and desktop client experience and to multiple users would suggest its a bug, or something is occurring on Microsoft's end. They will be able to run through all with you, but gathering the above data can shorten the interaction with support.
Thanks for raising, and hope Microsoft resolve it. Once you open a ticket drop the ticket number here and I will raise to Microsoft engineering this end. No guarantees of a response but I can get it in front of them.
Best, Chris
There is a similar issue open on feedback
Teams meeting causes monitors to go black · Community (microsoft.com)
I would vote up on this, or raise a new issue on feedback if this isn't specifically what you are experiencing. Once done I would open a support ticket referencing the feedback item along with screenshots and OS versions
I could suggest a few things such as updating the Teams client and ensuring all the devices are on the latest version, and clearing the cache of all the devices - and you may want to run through this, but seeing that it occurred suddenly, and its happening in both the web and desktop client experience and to multiple users would suggest its a bug, or something is occurring on Microsoft's end. They will be able to run through all with you, but gathering the above data can shorten the interaction with support.
Thanks for raising, and hope Microsoft resolve it. Once you open a ticket drop the ticket number here and I will raise to Microsoft engineering this end. No guarantees of a response but I can get it in front of them.
Best, Chris
ChrisHoardMVP unfortunately this is not the same issue or problem. With regards to version information this is the web based version from Teams.microsoft.com and as a result there is no version displayed within the settings. I'd assume that since it is the online version it is whatever version that Microsoft have published.
To be clear. The video is only blanked if the focused is removed from the current meeting. It is returned by refocusing upon the current meeting. It is only the video of the person that has changed focus that is sent black and not the entire display. Hence, during a meeting you can no longer check your calendar within teams, or respond to other chat sessions without the meeting loosing your video. Perhaps some one thought it was good practice to disable your video when you were not 100% dedicated to just the current meeting and inhibited the view while participants were multi-tasking.
I should have mentioned this occurs with safari, edge and chrome as browsers.
The web version does not appears to have any option of providing feedback.
I guess it is a corporate ticket to microsoft thats required.
- I just tested this on a windows machine and the same response is seen. It is not a Mac related issue. This is definitely a feature of the Teams web application now. I'll go through the process of a corp ticket.
- Correct. The reason to refer to or open a feedback is often a step in the ticket and doing it pre-emptively saves time.
As explained above if it’s impacting the web and desktop it’s a Microsoft issue their end. Web typically means as you say - its not a device isolated issue. Providing the feedback and the screenshots and the OS just gives them everything they need. They may come back and ask for some logs too.
Best, Chris
For others that may have this issue.
Since posting this appears that the windows version of web teams has been fixed. Unfortunately MacOS is still not working properly.
We have isolated the cause of the issue down to use of back ground effects. If this is enabled then switching focus, or simply disabling and then re-enabling the video, you will be met with a black screen.
To rapidly reproduce.
1. go to calendar
2. select Meet Now, start meeting
3. settings, back ground effects, and turn those off and apply
4. Toggle video on/off and you will get a image
5. Settings background effects - select any other option and apply
6. Return and toggle video - you get a black screen upon re-enabling video.
This impacts user privacy of teams on intel and Apple Silicon Macs on MacOS12.3 and 12.4 that I have tried. To maintain video easily in a conference you need to disable the background effects, or switch to chat, which makes the video window small, then click the small window to maximize it again to get the video back.
Hope that assists any one else with the similar issue.