Forum Discussion
Video blanks when switch focus to chat or meeting
There is a similar issue open on feedback
Teams meeting causes monitors to go black · Community (microsoft.com)
I would vote up on this, or raise a new issue on feedback if this isn't specifically what you are experiencing. Once done I would open a support ticket referencing the feedback item along with screenshots and OS versions
I could suggest a few things such as updating the Teams client and ensuring all the devices are on the latest version, and clearing the cache of all the devices - and you may want to run through this, but seeing that it occurred suddenly, and its happening in both the web and desktop client experience and to multiple users would suggest its a bug, or something is occurring on Microsoft's end. They will be able to run through all with you, but gathering the above data can shorten the interaction with support.
Thanks for raising, and hope Microsoft resolve it. Once you open a ticket drop the ticket number here and I will raise to Microsoft engineering this end. No guarantees of a response but I can get it in front of them.
Best, Chris
There is a similar issue open on feedback
Teams meeting causes monitors to go black · Community (microsoft.com)
I would vote up on this, or raise a new issue on feedback if this isn't specifically what you are experiencing. Once done I would open a support ticket referencing the feedback item along with screenshots and OS versions
I could suggest a few things such as updating the Teams client and ensuring all the devices are on the latest version, and clearing the cache of all the devices - and you may want to run through this, but seeing that it occurred suddenly, and its happening in both the web and desktop client experience and to multiple users would suggest its a bug, or something is occurring on Microsoft's end. They will be able to run through all with you, but gathering the above data can shorten the interaction with support.
Thanks for raising, and hope Microsoft resolve it. Once you open a ticket drop the ticket number here and I will raise to Microsoft engineering this end. No guarantees of a response but I can get it in front of them.
Best, Chris