Forum Discussion
using teams for incoming support phone-calls
For our support desk, we currently use a software phone that integrates with the helpdesk software we use but it's expensive given how few calls we get. Has anyone setup their helpdesk telephone ...
Rob Ellis The phone numbers are really just for the low-volume of call we have of people chasing tickets, so we just need to find a friendly telecoms company that does direct-routing and clear-pricing.
Correct - and there are an ever increasing number of organisations offering direct routing - depending on your location.