Forum Discussion
Using Dial by Name - 2 Users with the same name
We use Dial by Name as part of our Auto Attendant call flow. My problem is I have 2 users with the same name. The auto-attendant says "Press 1 for John Smith. Press 2 for John Smith". Anyone have a fix for this?
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Are you able to differentiate the user principal name in the resource account? Ryan Gauthier Either using a middle initial or a department (John Smith - accounting, John Smith -HR, John R. Smith, etc)?
