Forum Discussion
Using an external number as an agent in call queue
My client has an auto attendant which sends calls to a queue that rings his desk phone. However, the queue also needs to activate an external ringer in case he's out in the field. I currently have ...
May be as a work around you can link Call queue on a Teams Channel.
And the user can have Teams Client installed on his mobile phone and opt-in for the call queue.
And the user can have Teams Client installed on his mobile phone and opt-in for the call queue.