Forum Discussion
Users migrated to teams 3 days ago still don't have dial pad.
I've got about half of my organization upgraded to Teams with Direct Routing. On Friday I upgraded 138 more users, and first thing this morning I'm getting reports from more than a dozen users th...
At this point, I have yet to find a single user out of the 138 users migrated that has the Dial Pad available to them.
Inbound calls to their PSTN numbers all work.
Internal calls, meetings, etc all work.
None of them can place an outbound PSTN call.
We've tried having 10 users sign out of all devices for 15 minutes, then sign back in on a single device. No change.
Support has been ... useless so far.
It's pretty frustrating that there isn't a separate support channel when there's a back end problem like this.
believe me, I know, I'm going on like 2 weeks for a ticket of mine from a Teams Only migration issue of lingering inter-op policies that they removed.