Forum Discussion
Users in multiple call queues - simultaneous ringing, not very practical?
Andy_J_R Thanks definitely not the answer I hoped for! - oddly we are using MS calling plans for our testing (without direct routing) and still experience this issue. Microsoft told us it was because each call queue acts independently from the other which I imagine means when a user attached to multiple queues goes "available" each call queue is seeing a green light to send a call through hence the multiple ringing scenario.
Back to the drawing board!
DanNewton Did you ever come up with a solution for this issue? We just moved our queues and are experiencing this issue now as well.
Kristin_BelangerI'm afraid not, we ultimately invested in a Teams certified contact centre solution to handle call routing properly with users in multiple queues.
It's a real shame the native functionality can't handle this very basic scenario.