Forum Discussion
User can't get Teams to work - error message
DHuttema We had this same issue today with teams installed on one of our machines, it turned out the TLS was switched off in Internet Explorer. Turning this back on resolved this issue for us.
- Open Internet Explorer.
- Go to the Tools menu.
- Select Internet Options.
- Select the Advanced tab and scroll down to the Security section.
- Check to see if you have TLS 1.1 enabled, TLS 1.2 enabled (checked). If not, check the box to enable it.
- Select OK.
- Close Internet Explorer
Post resetting my office password teams started showing the issue was receiving the same page
"run into a issue" with error code caa70004.
Tried the following and it worked flawlessly, the inital mistake i was doing was that i was on VPN & company sign in page already.
>>> ensure you are not on any vPN or company related production connection, keep it on simple internet connectivity.
>>> clear the cache in all cache folders only
%AppData%\Microsoft\teams\application cache\cache
during the above ensure teams is not running, post clearing the cache start the teams on plain internet connectivity and then it shows the organisation sign in page post that it should work unless you have other underlying symptoms.