Forum Discussion
User Cannot Recieve Calls Teams
Hello all, Just wanted to share an issue one of my users is having to hopefully find a solution. Every time someone tries to call her via Teams we get a "The person you're trying to reach isn't a...
Thanks for the advice. Logging into SFB allowed her to answer. Getting IT to flip her to Teams Only...
Hi rockyface
This is a case wherein if the users are not enabled on Island mode the Incoming calls would land on the Skype for Business Client and the Teams Client will be used for Outgoing calls. This is a typical issue. Hence while we are enabling Microsoft Teams Direct Routing it is recommended to have Teams Only Mode Enabled.
With Regards,
Satish U