Forum Discussion
User Cannot Recieve Calls Teams
Hello all, Just wanted to share an issue one of my users is having to hopefully find a solution. Every time someone tries to call her via Teams we get a "The person you're trying to reach isn't a...
It kind of seems like the user's upgrade mode is not set to Teams Only? I would check there. Teams Only is required for inbound calls to come to Teams, so setting presence etc. wouldn't matter and would still be handled in Skype, and if skype is uninstalled / not logged in etc, this would occur.
Or if the user recently got upgraded it could take some time.
Either true?
Or if the user recently got upgraded it could take some time.
Either true?
- Thanks for the advice. Logging into SFB allowed her to answer. Getting IT to flip her to Teams Only...
Hi rockyface
This is a case wherein if the users are not enabled on Island mode the Incoming calls would land on the Skype for Business Client and the Teams Client will be used for Outgoing calls. This is a typical issue. Hence while we are enabling Microsoft Teams Direct Routing it is recommended to have Teams Only Mode Enabled.
With Regards,
Satish U
