Forum Discussion
Solved
Use contacts from O365 in Teams
Hi There, I have read some information on this already however I am quite confused and need some clarification to understand what is possible. All our employees are in O365 with a dedicated T...
Alex_SOV The contacts that you see in the Calls app in Teams should be the same as you have in your personal outlook mailbox.
If you have multiple numbers assigned to a contact you should be able to right-click on the number and select one of the other numbers to call from the drop-down list.
If you added the contact to Speed dial you should see all numbers when you click the the down arrow next to the phone icon.
HI Christian,
thanks - The contacts are in the default location. There is no subfolder so according to the table it should work.
However - see my screenshot. I see contacts in the “teams” desktop client but with no access to Phone Numbers. I have a phone license but cannot use it.
I wonder how to use the phone license if it is not possible to dial a phone number from address book or do i Misunderstand something?
Not sure I understand. Do you want to use internet calls or are calling plans involved? Are you using Microsoft as provider? Calls to other Teams users are free, but if you want your users to be able to call phones outside of your business, get a Domestic Calling Plan or an International Calling Plan. Perhaps start with some reading? And look at some calling settings in TAC.
https://docs.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365
https://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system
https://docs.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365
https://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system
- HI Christian,
I am pretty new to all this and did not expect that degree of complexity in a cloud but OK will try my best to describe what I did.
My User is in Office365. It's all up and running including Teams. I can use the service and call other Teams users.
To enable (Phone) calling I bought the Phone System Licence for the users. My provider is not Microsoft but NFON in Germany. After setting up everything on both sides - it is now possible to dial. So far so good. Now....I want to use my adress book where all the phone numbers are stored. And here is the problem.....I cannot use the phone numbers in Teams as there is no possibility to use my (office365) contacts. Of course it is possible to add a contact in Teams but then I would have 2 phone books.
Hope this helps to understand my issue
Thanks a lot
SAlex_SOV Yes, a really good description. I know the sync of Outlook contacts and Teams is a bit of an issue and that you need the above prerequisites in the link too (the table).
Let me add some "calling experts" to see how they have done in these kind of scenarios to populate the contacts in Teams Steven Collier LinusCansby
Hi Christian,
a bit of a sucess today. Together with my phone provider we found a mistake in the config and now it is possible to initiate a call from Teams using the contacts.
(Just click on the number and the call is intiated)
However this is very elementary. See Screenshot attached. YOu only get one number (usually the mobile). All the other details are not presented. Moreover about 30% of the contatcs are missing.
In the mobile APP it looks a lot better. There you find all contacts which are presented as "Contacts form device"
This confirms what I fear. The contacts in O365 are not synced with the Teams contacts. The only thing you see on the devices are local data (e.g. from Outlook or Mobile device)
Can someone confirm?
Thanks S
